All comments go directly to the Chief of Police for review. Compliments are posted in or distributed throughout the department recognizing the employee's commendable performance. A copy of this form will be placed in the employee's personnel file and may be referred to in the employee's annual performance appraisal. A copy of this form may also be forwarded to the City Manager and City Council recognizing the exceptional work of the employee.
Complaints are reviewed for potential violations of department policy. If a formal review is required, the matter is investigated until a finding is determined. Appropriate action is taken for sustained or committed violations. If investigation does not find supporting evidence of a department policy violation (not sustained, unfounded or exonerated), then no further action is needed. Other ideas, suggestions, and general comments are reviewed and forwarded to the responsible division.
"The Staff of the Mountlake Terrace Police Department provide our community with the highest level of safety and service. Although many times our service involves unpleasant circumstances, we take pride in our professionalism and accountability.
Your comments and suggestions are important to us in our continuous effort to provide quality service, maintain public trust, and to recognize our employees.
We appreciate you taking the time to complete this form and sharing your experience with the Mountlake Terrace Police Department."