Late Payment Arrangements
Payment arrangements, which will not eliminate late fees or notices, may be made with an email request to Utility Billing, in person at City Hall, or by phone. Please include your account number in the subject line of your email.
Change or Cancel Service
If you wish to close an account contact Utility Billing. If selling, please have the name of the escrow company ready when you call. Estimated final bills are based on past usage and will not be adjusted for under or over payment.
Webcheck Utility Lien Service
Washington State law requires title and escrow companies to contact cities and other local governments about utility liens when a property is sold. As a utility service provider, the City of Mountlake Terrace contracts with the Webcheck Canopy, Inc. service.
Don’t give out your credit card number. Our customer service representatives will never ask for your credit card number. If someone calls, saying they are with Utilities and asks for your credit card number, it’s a fraud. Report it by calling 911.