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Posted on: November 19, 2021

City Asks for Input on Programs and Services

A community satisfaction survey is being mailed to residents this week to help measure the success of major city services, and your feedback is desired.

About 2,700 households were selected randomly to receive either a paper survey or instructions on how to complete the survey online. And conveniently, all participants can opt to vote online. In addition, a separate survey will go live in late December for everyone else seeking to provide insight and comment.

The mailed, statistically valid survey is typically done every two years. The City of Mountlake Terrace uses the data collected to identify and respond to community needs and concerns. This aligns with the City Council’s goals of developing meaningful communication and outreach while maintaining public services in a cost-effective manner.

The best indicator of government performance is customer satisfaction, and the city is grateful for your time in taking the survey. Results can be compared against past years to identify trends and benchmarks and to assign or redeploy resources.

Return postage is prepaid. Responses are due by Jan. 7. Participation is confidential.



Preschool swim timePreschool swim time is one of many city programs and services.

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